Service and billing rules
Refund Policy
Last updated: August 2026
This policy explains the refund scope, request process, and payment return rules for C4VPN subscription services. Please read this policy and the Terms of Use before placing an order and completing payment. Requesting a refund means accepting the transaction and account checks described below.
Refund window and eligibility
The refund window begins when the first payment is successfully completed. Eligible users can submit a refund request through the user panel within 7 days of the first payment, without providing additional proof that their plans changed or that the service did not meet expectations. After verification, a full refund of the actual amount paid will be issued when the payment is the first payment, the request falls within the refund window, and the account and transaction have none of the exclusions listed below.
This promise applies to the first payment transaction. Subsequent renewals, price differences from mid-cycle upgrades, duplicate purchases, and requests submitted after the refund window do not automatically qualify for a no-questions-asked full refund. C4VPN reviews each case against the relevant order, traffic usage, and actual payment record. Traffic resets monthly from the activation date, while mid-cycle upgrade differences are calculated based on the remaining days; completed upgrades and traffic settlements are included in the review.
Cases outside direct eligibility or requiring further review
The following cases are outside the direct scope of the no-questions-asked refund: the request is submitted after the refund window; the purchased traffic has been fully used or overused; the account shows unusual concentrated consumption followed by a refund request; the account has been restricted or terminated for violating the Terms of Use; the transaction is disputed, has already received a duplicate refund, cannot be matched to payment information, or the requester cannot complete the necessary account ownership check.
Traffic packages remain available until used and do not expire. Consumed traffic affects the refund assessment, and an exhausted traffic package cannot be treated as an unused product. If the payment channel has already accepted a dispute or reversal process, describe it accurately in the ticket to prevent the same transaction from being handled twice through different processes. For accounts suspected of abusing the refund mechanism or affecting normal network operations, C4VPN may pause the refund review under the Terms of Use and request additional materials.
Request process and required information
Log in to the user panel and open the ticket page to submit a refund request. The request should include your username, the relevant order number, payment method, transaction identifier shown in the payment record, and the order you want refunded. No email address is required; registration only needs a username and password. Refund verification is based on the account, order, and payment records in the user panel.
After submitting a request, keep the order status unchanged and do not create repeated tickets for the same transaction. If materials are missing, order ownership is unclear, or payment has not yet completed, the review will continue after additional information or payment confirmation is provided. The requester must ensure that all submitted information matches the actual transaction. For account security checks, C4VPN only requests information directly related to the order. Do not submit a password or complete subscription credentials in a ticket.
Original payment method and processing time
Once a refund is approved, Alipay and WeChat Pay payments are generally returned through the original payment channel. The actual arrival time depends on the processing status of that payment channel, and C4VPN cannot promise a fixed arrival time on its behalf. If the original transaction cannot be returned directly because of the channel status, the available next steps will be explained in a user panel ticket. Continue only after confirming that the information is correct.
Refund verification is based on the actual payment record for the order. It is not calculated from amounts outside the listed plan price, and a refund is not converted into additional traffic or another product. If the payment channel shows that the refund is complete but the funds have not appeared in the original payment account, first check the original transaction record, then add the payment channel's status information to the original ticket.
USDT and other handling notes
Completed USDT transactions cannot be reversed through the original payment route in the same way as Alipay or WeChat Pay. For eligible USDT orders, after verifying account ownership, order status, and the on-chain payment record, the refund is handled in the original currency. A ticket will be used to confirm an address that can receive USDT. Check the address and network type carefully; the submitting party is responsible for any result caused by an incorrect address or incompatible network.
C4VPN currently supports Alipay, WeChat Pay, and USDT. A refund request does not change the service status of other orders that are not being refunded. If the request covers multiple orders, identify each relevant transaction clearly in the ticket. Delays caused by payment-channel rules, transaction status, or required verification do not constitute a refund denial. If this policy differs from mandatory provisions of applicable law, those provisions take precedence; all other matters are governed by the Terms of Use.